Owners Club Events

Cancellation & Refund Policy

Effective from: 20 October 2025

This page describes when a registration can be cancelled and when a refund is issued. The policy applies to all registrations made through ScenaFlow.

1) Cancellations by the participant

  • 14-day rule: if you cancel your participation 14 days after your registration, 85 % of the paid amount will be refunded.
  • More than 14 days after the registration: no refund is normally granted. Exceptional cases are reviewed individually by the organizer.
  • Cancellations are made from your My Events
  • Guest purchases: registrations made without logging in (guest checkout) are not eligible for participant self-cancellation.
  • Payment method costs: card / payment-method costs and possible payer surcharges (typically ~1-3 %, depending on the method) are not funded and may not be refundable.
  • Platform fees: platform / service fees may vary by event. Refunds follow the event's refund percentage; any non-refundable platform portion depends on the original purchase and payment method.

2) Cancellations by the organizer

  • If an event is fully cancelled by the organizer, 90 % of the registration fee is refunded automatically.
  • No separate action from the participant is required; refunds are initiated automatically.

3) Refund method and receipt

  • Refunds are processed to the same payment method originally used.
  • The payment receipt remains available via the receipt link on the My Events page.
  • When a refund is initiated, the status first shows “Refund pending” and later “Refunded” once completed.

4) Processing times

  • Most refunds appear in the customer’s bank within a few business days.
  • If the refund has not appeared within 10 business days, please contact support.

5) Exceptions and contact