Cancellation & Refund Policy

This page describes when a registration can be cancelled and when a refund is issued. The policy applies to all registrations made through ScenaFlow.

1) Cancellations by the participant

• 14-day rule: if you cancel your participation 14 days after your registration, 85 % of the paid amount will be refunded.
• More than 14 days after the registration: no refund is normally granted. Exceptional cases are reviewed individually by the organizer.
• Cancellations are made from your My Events

2) Cancellations by the organizer

• If an event is fully cancelled by the organizer, 90 % of the registration fee is refunded automatically.
• No separate action from the participant is required; refunds are initiated automatically.

3) Refund method and receipt

• Refunds are processed to the same payment method originally used.
• The payment receipt remains available via the receipt link on the My Events page.
• When a refund is initiated, the status first shows “Refund pending” and later “Refunded” once completed.

4) Processing times

• Most refunds appear in the customer’s bank within a few business days.
• If the refund has not appeared within 10 business days, please contact support.

5) Exceptions and contact

• In any other case, please contact
• Support: support@scenaflow.example