Cancellation & Refund Policy

Effective from: 20 October 2025

This page describes when a registration can be cancelled and when a refund is issued. The policy applies to all registrations made through ScenaFlow.

1) Cancellations by the participant

14-day rule: if you cancel your participation within 14 days of your registration, 85 % of the paid amount will be refunded.
After 14 days from registration: no refund is normally granted. Exceptional cases are reviewed individually by the organizer.
Cancellations are made from your My Events
Guest purchases: registrations made without logging in (guest checkout) are not eligible for participant self-cancellation unless the purchase is first claimed to a user account.
Payment method costs: card / payment-method costs and possible payer surcharges (typically ~1-3 %, depending on the method) are not funded and may not be refundable.
Platform fees:platform / service fees may vary by event. Refunds follow the event’s refund percentage; any non-refundable platform portion depends on the original purchase and payment method.

If an event is fully cancelled by the organizer, a 90 % refund is initiated automatically for paid registrations.
No separate action from the participant is required. If automatic refund processing fails, the case is handled manually by support.

Refunds are processed to the same payment method originally used.
A receipt link is provided for completed purchases. Receipt visibility in My Events may vary after cancellation; if you need a copy, contact support.
When a refund is initiated, it is tracked as “Refund pending” and later “Refunded” once completed.